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• ★ ★ ★ ★ ★

  When we lost our son in April our experience with Simple Cremations was excellent. Brandi & Nova took excellent care of my husband & I from the 1st time we called, to the day I had to pick up our sons remains. They were both very kind & considerate to us especially under the circumstances having to make arrangements for our son. Brandy explained everything to us, never once tried to upsell, she was very accommodating to what we could afford & our timeframe. When I had to pick up our son's remains Nova took care of me she brought me into the room sat down with me & we talked, she knew this was very hard for me to do & I respected the fact she didn't rush to bring his remains in the room. I would recommend this facility in a heartbeat.

  Added May 25, 2017 by Mary Moss
• ★ ★ ★ ★ ★

  I cannot thank Simple Cremations enough. Professional and straightforward and still very supportive and caring about losing a loved one. I went through three other places before finding them. Each which either offered me things I didn't want or others that tried to charge me up to $1,000 more just for paperwork. Simple cremation gave me prices on their services and when I told them which I wanted, they went ahead without any attempt at upselling. The process was explained to me from start to finish and they always answered when I called with a question. They let me grieve instead of stress and I will always be so appreciative of them and the way they conduct their business. It's a emotional time when you need their service, and they don't take advantage of that fact. I cannot recommend them enough.

  Added April 21, 2017 by Tracy Z
• ★ ☆ ☆ ☆ ☆

  I agree with Twila Jones and Alicia Kilpatrick, worst experience you can imagine, it's been now almost 5 weeks, week after week I've been given the runaround by Tracy, then they could not find the box with my husbands ashes, Ed called all their offices - nothing - and still no death certificates, suddenly Tracy informs me that they found the box with the ashes but I could not pick it up since nobody was at the location, I waited and waited for someone to call me, finally Tuesday after Labor Day I called and I'm being informed that the box with my husbands ashes is at the Durango location, I don't know if theses ashes are my husbands but they look coarse enough that a DNA test may show results, I ordered the death certificates myself today because the Vital Records Office told me this morning that no one has ordered any certificates! I was promised a refund for the death certificates since I did not get any by Ed but so far nothing, they have caused me so much stress and pain during such a difficult time.
  Another thing I noticed yesterday when I looked at the bill is that they charged me $63 for an original death certificate but Tracy quoted me $33! I reported them to the Funeral Board of Nevada.
  Update 9/26/2016, almost 2 months after I ordered the death certificates through them they arrived! When I ordered the certificates myself I informed Simple Cremations and Ed acknowledged it and said that he had cancelled the order, that was 20 days ago! So now I have paid for them 2x. I wish I had gone to a reputable regular cremation service, I have saved no money and had only aggravations. They never called or emailed me.....they are careful not to leave any traces

  Added March 20, 2017 by RM E
• ★ ☆ ☆ ☆ ☆

  Worst experience EVER!!!! Just buried my father in law in Colorado, entire process from death to cremation to burial was 8 days. We are on day 9 of my brother death in Las Vegas and they are saying another week for his cremation. So he is just sitting in a freezer waiting. On top of it, they hadn't put him on the list of cremation until today although they have had the permit for 4 days, so we get delayed due to their over look and they offer no help just rude staff members asking for more money to rush his cremation up to 2 business days...yes business days, they take the weekends off, so we are screwed no matter what. If they are that busy, they need to work on weekends!!!!!!

  Added December 04, 2016 by Twila Jones
• ★ ★ ☆ ☆ ☆

  Our dealings with Simple Cremation started out ok. My mother-in-law passed on a Friday. My husband and I went in on Monday morning to meet with them to go over the options and understand the process. The girl was very nice, calm, soothing. She explained about donating parts of my mother-in-law's body to Life Science. As my mother-in-law lived her life for helping others, we decided to go that route. We were happy to learn, if she was accepted into the program, the cremation fees would be waived. We were told that we would receive her remains back within 15 business days and that donating to Life Science would not alter that timeline. The 14th business day was a Friday. We had not heard anything from Simple Cremation. I decided to call because I was going to be off work early and if she was ready I could go pick her up. I was told that she hadn't even been cremated yet. She was on the schedule for the following Tuesday. I was confused and angry. Why hadn't they called to tell us there was a delay? Tuesday would be the 16th business day since our meeting and longer since her actual death. Then they told me that cremation scheduled for Tuesday meant that she wouldn't be ready for pickup until Thursday or Friday. Now I was really angry. The girl on the phone had no good response. She never apologized. She did offer to see if they could move up the scheduled cremation time, but she followed that by immediately saying it would be difficult because the schedules are set far in advance. So basically, she offered, but knew the answer would be no. I cut her short and said we would keep the schedule as is. We got off the phone shortly after, but I was disappointed. If they had only called before I was forced to call them and had explained that due to circumstances beyond their control our loved one's remains would not be ready within the 15 day window, I would not have gotten so upset. But there was no courtesy from them. There was no contact from them. There was no apology for the breach of the promised 15 day window. For this, I can only give them 2 stars. They need to better train their phone staff on how to deal with customers. And they need to be better about staying in contact with people waiting for their loved ones to be ready. I picked up my mother-in-law today, April 17th, exactly one month after her death. And when I went in, again no apology was given for the delay. I hoped they would bring it up, but they didn't. I didn't want to go through it all again, so I just took my mother-in-law's remains and left.

  Added September 06, 2016 by Kerry Dunn